Do I need to create an account to place an order?
No, you can place order as a guest user. However, we recommend to create an account to Save your order history and address for faster checkout next time.
Can I change address after placing order?
Yes, To change an address, please send us a message using Contact Form or an email to hello@shivchhayaherbs.com with your order details and we’ll modify it promptly.
Please note that we do not accept cancellations / alterations once the orders have been dispatched from our fulfilment centers.
How to cancel or modify my order?
To cancel or modify your order, please send us a message using Contact Form or an email to hello@shivchhayaherbs.com with your order details and we’ll cancel it promptly.
Please note that we do not accept cancellations / alterations once the orders have been dispatched from our fulfilment centers.
Why COD is Not Available ?
This is to ensure we have more meaningful transactions and miscreants don’t misuse us.
Can I pay using Cash on Delivery?
No, Cash on Delivery is not available on our store.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Is PIN Code/ZIP Code in delivery address Important?
Highly recommended. Using PIN or ZIP Code, we can ensure your delivery address is in service area of our preferred Shipping partner. In case our preferred service partner does not have service at your location, we can arrange alternate shipping option before dispatching the order. Therefore, it helps us to deliver your order on time.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Where can I find information about Application & Storage ?
“Application and Storage Instructions are available* on the product page, so look out for such information there.
*Where applicable.”